UK Research and Innovation | Survey

1st Submission Idea

Lethargy in Public Service delivery

 

In Kenya, public service challenges include: Congestion in public offices; Inefficient and ineffective bureaucratic procedures; highly manual processes; Loss of faith in public service by customers; and Lethargy.  These challenges are mirrored in the University processes including examinations, admissions, course registration, and Customer communication among others

How could digital technologies provide a solution to this challenge?

Developed an integrated and interactive system for real time communication with clients. This will reduce turnaround time, costs involved, and the number of staff involved and paperwork since a number of queries will be addressed real-time

Tagged users

Adeline Dindi 1 month ago

Hi Joseph,

It would help if you could state exactly which integrated and interactive systems you're suggesting to give clarity to your idea.

Reply 0

Joseph Obosi 1 month ago

Thanks for the comments Adelline.
Briefly this is how the integration and interaction is envisaged.
These challenges were mirrored in the University processes including examinations, admissions, course registration, and Customer communication among others. In a bid to counter the challenges some Universities have developed several single Management Information Systems i.e. HAMIS, Annual Leave Management Information systems( ALMIS), Student Management Information System(SMIS), Financial Management Information System(FMIS). These are the services that should be integrated on one platform. The services could be grouped into 5 categories: Academic, Customer Care, Procurement , Finance, and Human Recurses and Administration. Each person at each booth could be able to provide interactive response on real time by being i touch with the client and the source of information.

Reply 1

Davis Ntwiga 1 month ago

I feel the challenge will be to entice the government to embrace the idea keeping in mind the complexity of government departments.

Reply 0

Charles Clerck 2 weeks ago

Status label added: 1st Submission Idea

Reply 0

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